COVID-19 - Services and Support

We understand this is a challenging time for everyone. We need to look after each other, and ourselves. It’s important to remember that support is available to help you to manage your diabetes and your overall wellbeing.

NDSS Helpline Hours Extended

The hours for the NDSS National Helpline have been extended to give greater support for people with diabetes during the COVID-19 pandemic. The new hours are:

  • Monday to Friday - 8:30am to 8:00pm
  • Saturday - 9:00am to 2:00pm

If you have any questions about COVID-19 and your diabetes, you need a bit of extra support, or you are struggling with your diabetes management during this time - please don’t hesitate to call the helpline on 1800 637 700 where you can:

  • Talk to a health professional about managing your diabetes
  • Get advice about specific diabetes information related to COVID-19 find out how to access health services and support during this time
  • Discuss access to NDSS products and diabetes medications.


People with diabetes need regular access to their doctor (GP or specialist), their credentialed diabetes educator (CDE) and other health professionals to help manage their diabetes and stay healthy.

In response to COVID-19 the Australian Government is introducing new telehealth services to allow people to have medical, nursing and allied health consultations with their healthcare team without leaving home.

This will make it easy for you to speak with your doctor or diabetes health professional in a telephone of video consultation while you stay at home.

People with diabetes will be able to have telephone or video consultations with GPs, CDEs, nurse practitioners, psychologists and other allied health professionals. This will help people to continue to access essential health services and reduce potential exposure to COVID-19.

Access to these Medicare-funded telehealth services is available from 30 March 2020 until 30 September 2020. All services will be bulk billed so there should be no cost to you.

People with diabetes requiring a medical or other health consultation are encouraged to contact their health professional and discuss telehealth options.

To find out more, please visit the Department of Health website here.

Managing Worry - NDSS Factsheet

We know things might be a little scary and uncertain at the moment.

Your experience of living with diabetes, and the stresses and uncertainties it brings, means you are likely to be better prepared to cope with this situation than most.

But if you do find yourself worrying, it might help to focus on the things that you can control in your life.

That’s why we’ve developed this helpful NDSS factsheet to help you stay on top of your mental and emotional health.

Remember, we are all in this together and will get through this as a community.

You can read the factsheet here.

Mental health support

Living with diabetes is about more than just managing the physical aspects of the condition. A counsellor, psychologist or a social worker can help you with the psychological side of managing diabetes. Research shows that living with diabetes more than doubles the risk of developing depression.

These are particularly difficult times and, as well as any diabetes-related stress or challenges, you might be feeling anxious, depressed or stressed about other issues. Whether it is diabetes or something else, if you are experiencing these feelings it is important you talk to a professional and get the support you need.

You can contact counsellors, social workers (social workers generally work for community services, such as local councils, health centres and hospitals) and psychologists directly, OR Talk to your doctor, community or youth health centre about a referral.

Mental health care plan

If you experience anxiety, depression, stress or other mental health challenges you can access to a Mental Health Care Plan. This gives you subsidised access to up to ten individual and ten group appointments with eligible health services per year. This includes visits to a psychologist, occupational therapist or social worker.

If you think you would benefit from a Mental Health Care Plan, make an appointment with your GP who will be able to assess you and provide a referral if you would benefit from a plan.

Need more help

The following organisations may also be able to assist you if you wish to speak to someone:

Updated 2 April 2020

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