Type 2 diabetes affects millions of Australians, and many people don’t realise that diet and exercise are just part of the picture. Age, genetics, and cultural background also play a role. While not all cases are preventable, research shows that up to 58% can be delayed or avoided with the right support. That’s where the power of conversation comes in. By opening up to our families, friends, and communities, we can raise awareness, share knowledge, and act together. 

This article explores how to start those important conversations and introduces 1800PREVENT (type 2 diabetes), a free, easy-to-access service designed to support people at risk of developing type 2 diabetes to navigate health resources. Read on to learn what the service offers, how it works, and how you can share it with friends and family. 

Looking closer at these factors: 

• Diabetes prevalence is higher in some CALD (Culturally and Linguistically Diverse) communities in Australia compared to the Australia-born population, especially among people from the Pacific Islands, Middle East, South Asia, Africa, and Aboriginal and Torres Strait Islands.  
• Increasing age, especially 40 years onward 
• A family history of diabetes (parents, siblings, or grandparents) 
• A personal history of gestational diabetes or polycystic ovarian syndrome (PCOS) 

That’s why having open, informed conversations are so important. Talking about risk and what to do about it can be the first step toward prevention. With the support of 1800PREVENT (type 2 diabetes), taking the next step becomes easier. You can access free, trusted resources and prevention support, which we’ll break down in the sections that follow. 

6 tips for starting the conversation  

Starting a conversation with a family member or friend about their risk of developing type 2 diabetes can be sensitive, especially if it touches on topics like weight, diet, or lifestyle. It’s important to approach the conversation with empathy, curiosity, and a shared sense of care, not judgment or pressure. Here is a step-by-step guide to get you started: 

1. Choose the right moment 

Find a calm, private time where you’re not rushed and avoid times when the person is stressed, eating, or distracted. Some ideas include over a coffee, on a walk, or relaxing in your backyard. 

2. Lead with care 

Begin by sharing your concerns with kindness and genuine care. Let them know you’re speaking up because their wellbeing matters to you. For example: 

“Hey, I really care about you and wanted to chat to you about something.” 

OR 

“You’re really important to me, and I wanted to check in about something.” 

3. Use a shared personal experience 

Use your own health experiences or family history to ease into the topic: For example: 

“I’ve been learning so much about health in our family lately with dad’s type 2 diabetes diagnosis, and it made me wonder about all our risk.” 

OR 

“I’ve been looking into ways to stay healthier since my type 2 diabetes diagnosis, which I had no idea was due to my cultural background, and it made me think about you also.” 

4. Be informational, not instructional 

Avoid being forceful and saying things like, “You need to…” or “You have to…”. Instead, if they’re open to learning more, offer information: 

“Did you know that type 2 diabetes can sometimes be prevented or delayed with some simple changes? I had no idea.” 

OR 

“I learned just simple things like taking a walk after a meal or swapping out a few cheeky snacks can help reduce the risk, which I’m thinking of trying.” 

5. Ask their opinion 

Leave room for their opinion and to hear how they feel, but don’t push. For example: 

“Would you be keen to look into it with me?” 

OR 

“There’s absolutely no pressure, but I’m here if you want to talk more about it.” 

6. Listen 

If the person hits back, is defensive or doesn’t want to listen, that’s okay. Let the conversation go in that moment. You can reply with, 

“I understand this isn’t easy to talk about, but I’m here if you ever want to chat.” 

How it works: Talk. Act. Prevent.  

Starting the conversation is the first step. Then you can share practical support with friends and family – 1800PREVENT (type 2 diabetes). Plus, remember to remind them that there are no sign-ups, no commitments, and everything is completely free and confidential.

Here is a quick guide on how 1800PREVENT (type 2 diabetes) works:    

What 1800PREVENT (type 2 diabetes) offers  

Not sure if it’s worth the call? 1800PREVENT (type 2 diabetes) supports people at risk of developing type 2 diabetes with these great services:  

How to contact 1800PREVENT (type 2 diabetes) 

Anyone can access 1800PREVENT (type 2 diabetes) in two ways:   

1. Phone: Call the helpline on 1800PREVENT (type 2 diabetes) (1800 773 8368). Operating hours are Monday to Friday, 8:30 AM to 5:00 PM (local time), excluding public holidays.
2. Online: Visit for 24/7 access to prevention resources and tools.   

One conversation could change a life