Diabetes Australia telehealth clinic Manage diabetes with expert telehealth appointments Welcome to Diabetes Australia’s telehealth clinic, your trusted source for diabetes and prediabetes care that’s simple, convenient, and accessible from anywhere in Australia. Whether you’re newly diagnosed or have been living with diabetes for a while, our secure, online telehealth appointments connect you with experienced diabetes educators and dietitians. Every diabetes appointment, via video call or on the phone, is tailored to your needs and health goals, enhancing your understanding of diabetes management and overall well-being. Access professional diabetes care from the comfort of your home. Expert support, when and where you need it. Book your telehealth appointment today Find out more Our Health professionals Fees and payment terms Video call instructions First visit guide FAQs Privacy What we offer Our goal is to help you feel confident and supported in managing your diabetes. Our health professionals provide personalised care and a wide range of practical, evidence-based support, such as: Blood glucose monitoring and management Medication reviews Guidance on accessing and using technology and tools Diet and nutrition guidance for optimal health Sustainable lifestyle change strategies Understanding and preventing complications. Whether you’re looking for dietary advice, support with prediabetes or practical health strategies, our virtual clinic is designed to provide high-quality care without the stress of travel. Meet our team of diabetes health professionals Our experienced and accredited diabetes educators and dietitians are fully qualified and have extensive experience supporting people living with diabetes. Our clinic operates within strict best-practice guidelines developed by leading medical experts and researchers for the prevention and management of diabetes, ensuring every appointment provides high-quality, personalised care to help you live well with diabetes. Take the first step toward living well with diabetes – book your telehealth appointment today. Diabetes Educator appointment Services:Diabetes self-management education Blood glucose monitoring Continuous glucose monitoring (CGM) Medicine review Pre-diabetes Book now Australian Practicing Dietitian appointment Services:Diet and nutritionHeathy eating for adults Book now Book your appointment Book an appointment online now. You can also call our Contact Centre on 1800 177 055 (press 5) Monday to Friday between 8:30am-4:30pm, or email [email protected] Book now We’d love your feedback Send us your compliments, complaints and feedback. Email us at [email protected] Fees and payment terms Are telehealth appointments bulk billed? We understand that cost matters. Telehealth appointments may be Medicare subsidised if you have a valid referral from your GP under a Chronic Disease Management Plan (CDM). If you are living with diabetes, you could be eligible for 5 Medicare subsidised appointment each year. You will need to ask your GP to send us an allied health referral. Private appointments Alternatively, you can book a private appointment. You won’t be able to access Medicare rebates but may be able to claim rebates via your private health insurance. Talk to your medical insurance company to see if you are eligible. It is not possible to claim a Medicare rebate and a rebate from your private health fund at the same time. First diabetes appointment If it’s your first appointment, you need to book an initial consultation. This allows time to talk through your concerns, assess your condition and make a plan with your practitioner. You usually have a follow up review consultation 3-6 weeks later. This is to make sure your plan worked in the real world and so we can make any adjustments that are needed. Type of consultationStandard feeMedicare eligibilityInitial consultation(allied health referral from GP)45 minutes$90Medicare appointmentReview consultation(allied health referral from GP)20 minutes$60Initial consultationSelf-referred45 minutes$148Private appointmentReview consultationSelf-referred20 minutes$118 Credit card payment Credit card payment is required in full at end of each consultation. Our Customer Care team will collect your credit card details when you book. They will process the transaction at the end of your appointment. You will receive a receipt via email. Cancellations We understand sometimes situations arise that mean you cannot attend your scheduled appointment. If this happens, please contact us on 1800 177 055 (press 5) so we can reschedule. A cancellation fee, 50% of the appointment fee, may apply if less than 24 hours’ notice is provided. Diabetes Australia Plus Member discount A benefit of Plus and Legacy Membership with Diabetes Australia is discounted clinic fees. Type of consultationDiabetes Australia member feeMedicare eligibilityInitial consultation(with GP referral)45 minutes$69Referred by GP with an allied health referral(Medicare rebate eligible)Review consultation(with GP referral)20 minutes$40Initial consultation45 minutes$127Private ConsultationReview consultation20 minutes$98 Not a Plus member? Join and immediately receive discounted clinic prices. Book an appointment Patient resources Attend an online appointment Be prepared for your first visit with these video call instructions. If you are more comfortable talking on the phone instead, that can also be arranged. Video call instructions Also see our guide for your first visit: telehealth appointments. How do telehealth appointments work? A telehealth appointment offers the same personalised care as in-person visits, but done on a video conferencing platform or over the phone. Preparing for a telehealth appointment is simple: Book your appointment online or over the phone. Make sure the device you intend to use (eg. phone, tablet) is fully charged. Prepare a quiet, well-lit space with good internet. Bring with you: your test results, medication list and list of questions or symptoms to ensure nothing is missed during your appointment. It’s a good idea to have something to keep notes on. Log in a few minutes early so there’s some time to resolve any tech issues. If you can’t connect – don’t panic. We’ll call you using the phone number we have on file. So keep your phone handy! FAQs Patient FAQs Do you Bulk Bill? We offer Medicare subsidised appointments, where you only pay a gap fee. Your GP must refer you to our clinic using an Allied Health Referral for you to access the Medicare subsidy. What is a telehealth appointment? A telehealth appointment is just like a regular clinic visit but conducted via video call or over the phone. You’ll speak with a qualified health professional who will assess your needs, offer expert advice, and help you manage diabetes from the comfort of your home. What do I need to do to prepare for a telehealth appointment? To get the most out of your appointment, we recommend sending your diagnosis list, medication list and most recent diabetes pathology reports to our Patient Care team at [email protected]. This will ensure your health professional can provide detailed personal advice for your specific situation. Also, check out our first visit guide. Can I get a certificate of attendance for my appointment? Yes, our Patient Care Team is happy to email you a certificate of attendance. Please ask when settling your account. Why is the GP referred appointment cheaper? When a GP refers a patient to us, under a Care Plan using the Allied Health referral, the appointment is partially funded by Medicare. The standard fee is reduced by the Medicare payment and we only charge the patient the gap fee. What is an allied health professional? The Australian Government defines allied health as “a broad range of health professionals who can treat conditions and illnesses. Allied health care is provided by trained professionals with university qualifications. They use practices with good evidence of effectiveness to prevent, diagnose and treat various conditions and illnesses. They often work in teams with various other healthcare workers to provide specialised support to patients.” When you are living with diabetes, relevant allied health services providers include health professions such as diabetes educator, dietitians, exercise physiologist, podiatrists and psychologists. People living with Diabetes, which qualifies as a chronic health condition, are entitled to a Medicare rebate on 5 allied health service appointments every calendar year. You access this via your GP using the Chronic disease allied health services referral form. Your GP will need to set up a GP Management Plan and a Team Care Arrangement. GP FAQs How do I refer a patient to Diabetes Australia clinic? We offer Diabetes Education and Dietitian appointments Please include the Team Care Arrangement and GP Plan, and use the Referral Form for Individual Allied Health Services. Our clinic details are: Name: Diabetes Australia clinic Address: 19-23 Moore St, Turner, ACT, 2612 Send referral documentation, form and most recent pathology to: Health Link: Fax: 02 62305011 Email: [email protected] Privacy Your privacy is important to us. For more information about how we manage your information, view our Privacy Policy.
