Urgent Product Defect Correction: MyLife App – versions 2.0.1, 2.0.2, 2.1.0 22 March 2023 TGA Reference: RC-2023-RN-00217-1ARTG: 296368Sponsor: Ypsomed Australia – [email protected] Users have reported that a recently delivered bolus is not displayed on the Last Value page and is also not displayed in the logbook of the mylife app. If a running bolus on the mylife YpsoPump is ending and communicated to the app at the same time as the app attempts to synchronise with the mylife Cloud account, it is possible that the mylife App fails to log the finished bolus. Consequently, the calculated insulin on board in the mylife App will be too low. With subsequent insulin deliveries, this might lead to an increased risk of hypoglycaemia. Customers are advised to institute the following workaround while awaiting the software update: In the mylife App, go to Settings – Personal Data. Tap “Sign out”. Then tap “Sign in” to log in to their mylife Cloud again. Important: do not select “Keep me logged in”. Until the bug fix release is available, perform the synchronisation manually once a day by tapping the cloud sync button on the home screen. The software update is expected mid-March 2023. The sponsor is expected to dispatch letters to all affected customers within two working days of the agreed date. Please do not contact the sponsor for further information unless you believe that you have the goods under recall and have not received a recall letter. The full notice can be found here.
Blog 20 October 2026 Diabetes doesn’t always play by the rules Living with diabetes isn’t about perfection, it’s about persistence. Continue Reading
Blog 20 October 2026 Summer, driving, and travelling with diabetes With a little preparation, you can travel confidently this summer. Continue Reading
Blog 20 October 2026 Healthy feet this summer While summer is a great time to get outside, it's also important to take care of your feet, especially if you live with diabetes. Continue Reading
