Urgent Product Defect Correction: MyLife App – versions 2.0.1, 2.0.2, 2.1.0 22 March 2023 TGA Reference: RC-2023-RN-00217-1ARTG: 296368Sponsor: Ypsomed Australia – [email protected] Users have reported that a recently delivered bolus is not displayed on the Last Value page and is also not displayed in the logbook of the mylife app. If a running bolus on the mylife YpsoPump is ending and communicated to the app at the same time as the app attempts to synchronise with the mylife Cloud account, it is possible that the mylife App fails to log the finished bolus. Consequently, the calculated insulin on board in the mylife App will be too low. With subsequent insulin deliveries, this might lead to an increased risk of hypoglycaemia. Customers are advised to institute the following workaround while awaiting the software update: In the mylife App, go to Settings – Personal Data. Tap “Sign out”. Then tap “Sign in” to log in to their mylife Cloud again. Important: do not select “Keep me logged in”. Until the bug fix release is available, perform the synchronisation manually once a day by tapping the cloud sync button on the home screen. The software update is expected mid-March 2023. The sponsor is expected to dispatch letters to all affected customers within two working days of the agreed date. Please do not contact the sponsor for further information unless you believe that you have the goods under recall and have not received a recall letter. The full notice can be found here.
Blog 5 December 2023 Those sleepless summer nights Many of us look forward to the long, lazy summer days. But for others, the rise in temperature is a challenge to both the quality and quantity of their sleep. Continue Reading
Blog 4 December 2023 Managing diabetes and stress during the holiday season Nine tips to manage stress at Christmas (and don't be too hard on yourself if you have the occasional indulgence)! Continue Reading
Blog 4 December 2023 Are you up to date with your COVID-19 vaccination? As we head into the festive season it's a good time to make sure you are up-to-date with your COVID-19 vaccination. Continue Reading
