The COVID-19 pandemic accelerated the adoption of telehealth services, reshaping how Australians access healthcare. What began as a necessity quickly became a preferred option for many, including those living with diabetes. Today, Diabetes Australia’s Telehealth Clinic offers a safe and convenient alternative to in-person appointments, helping you confidently take charge of your health from the comfort of your home.  

The Telehealth Clinic is a simple and easily accessible way to get expert care from qualified diabetes educators and accredited dietitians, wherever you are in Australia and whether you’re newly diagnosed or have been managing diabetes for years.   

How does a Telehealth Clinic appointment work?  

A telehealth appointment is like a regular in-person clinic visit, except that your appointment is conducted via video call. You join the call via a secure, online platform from your computer, tablet, or mobile phone. You’ll speak privately with a qualified health professional, who will ask about your health needs and goals and develop a plan with you.  

Our professional and friendly team works within best-practice guidelines developed by leading medical experts and researchers. You will receive high-quality, personalised care and evidence-based advice and support.  

Why do people use our service?  

Telehealth Clinic appointments are convenient, affordable, and easily accessible, especially for those in rural and remote locations. Many Australians use our service as an effective way to increase their diabetes knowledge or to help them get up to speed with technology. Others ask for advice with medication or how to stay on track with lifestyle changes.   

People use our Telehealth Clinic to get more savvy about managing diabetes, especially when they are first diagnosed. Our expert team can help you sort diabetes fact from fiction and understand what healthy eating and exercise look like for you.  

The second most common appointment is for blood glucose monitoring. Our Telehealth Clinic team can guide you on monitoring and managing your blood glucose levels, the importance of timing and understanding your personal targets. They can also show you how to effectively use Continuous Glucose Monitors (CGMs) and insulin pumps.  

How to book an appointment  

High-quality, personalised diabetes care from any location is a click away. You can:  

• Book online 

• Call our Contact Centre on 1800 177 055 (press 5) Monday to Friday between 8:30am and 4:30pm 

• Email [email protected] 

You may also want to start by seeking a referral from your GP, especially if you want to access service rebates under a Medicare-funded Chronic Disease Management plan.