Richard has been living with type 1 diabetes since 1987. For almost two years Richard has been using My Health Record and says it has been a game-changer in managing his condition.

He is pleased that the tool allows him to collate all his medical information in one place, from prescriptions to diagnostic results, making diabetes self-management significantly easier. He also finds it useful to see historical results and compare past health information to present. Richard accesses My Health Record on his phone and compares it to having a digital filing cabinet in his pocket. 

Watch Richard’s story:

A closer look at the digital health tools used by Richard  

My Health Record  

Most Australians have a My Health Record. It houses a range of useful documents and health information including your medical conditions, pathology test results, proof of vaccination documents, prescriptions, scans and hospital discharge information. It is a private record and can only be seen by you, your healthcare providers and anyone else you choose to share it with. 

If you don’t already have a My Health Record, you can register for one at any time by following a three-step process outlined on digitalhealth.gov.au.  When this is complete, you can access My Health Record through a computer or a mobile device, such as a smartphone or a tablet, with an internet connection. You can also view your record using the my health app. 

My health app  

Downloading the my health app onto your mobile phone is a convenient way to access My Health Record when you are out and about. It allows you to see your key health information, pathology results, medicine information and vaccination history from your phone. You can download my health by searching for “my health gov” in the Apple App Store or Google Play Store. 

For more information about My Health Record and my health app, please visit digitalhealth.gov.au, contact the My Health Record helpline on 1800 723 471 or email [email protected].  

Article updated 11 July 2025