False representation and scams About UsDiabetes Australia Group Strategic Plan 2023-2027HistoryConstitution and annual reportsGovernanceBoardCorporate PartnersFalse representation and scams Careers with Diabetes AustraliaConnect with local services and supportContact us Diabetes Australia themed scams and fake diabetes products Protecting the diabetes community from misleading ads, fake endorsements, and scams Diabetes Australia is committed to safeguarding the public from deceptive and unauthorised use of our name, branding or reputation. We understand how concerning it can be to come across misleading ads and false endorsements for diabetes products or services. Diabetes Australia advises our community to always double-check claims with trusted sources before buying products or sharing your personal information. This page provides clear guidance to help you recognise and report scams, and to protect yourself and your loved ones from fraudulent health-related claims. Spotting a scam: What to look out for Recognising scams When cyber criminals trick you into handing over money, or personal details, it’s called a scam. Source: www.cyber.gov.au © Commonwealth of Australia 2024 Scams can target anyone. Scammers use deceptive tactics, including fake endorsements from supposed doctors and misleading claims about products, for example blood glucose monitoring devices. These scams may look real on social media, email or websites as they often impersonate credible organisations by using fake social media pages, copied logos or similar website names. Common scam tactics can include: Authority Using logos or images from real organisations to look credible. Urgency Saying you need to ‘act now’, limiting your time to properly consider a purchase. Emotion Making you feel hopeful or curious with false promises. Scarcity Fear of missing out on a good deal or opportunity to prompt a quick response, limiting time for thorough research. Current events Taking advantage of events like tax time or the holiday season to seem relevant. Find out more about types of scams and warning signs it might be a scam. Source: www.cyber.gov.au © Commonwealth of Australia 2024 What you can do If you encounter suspicious advertisements or claims involving Diabetes Australia’s name, please take the following steps: Don’t engage: Do not click on links, share, or purchase products promoted in such advertisements. Report scams to Scamwatch: File a complaint with the Australian Competition and Consumer Commission (ACCC) via their Scamwatch website. Notify us: Report instances of fraud using our name to Diabetes Australia at [email protected] so we can investigate and take action. Contact the TGA: If you suspect a product is being falsely advertised or is non-compliant, report it to the Therapeutic Goods Administration (TGA) at TGA Compliance Hub. We take every report seriously Every scam activity reported to us is treated seriously and we conduct thorough investigations to ensure prompt and appropriate action is taken. Recent scams targeting the diabetes community Diabetes Australia does not allow technology companies to put our logos or names on their advertising. The following scams have been reported and are not authorised by Diabetes Australia. May 2025 – Website and ads falsely representing Diabetes Australia Website and social media ads not authorised to use the Diabetes Australia logo are promoting a product called HHVB GLP-1 Moringa Slimming & Health Boost Drops and leading to Remgel website. This product is not endorsed by Diabetes Australia. April 2025 – Fake social media pages promoting misleading ads Fake social media pages impersonating real doctors are promoting diabetes products such as a Nano Microneedle Patch. March 2025 – Blood sugar management – Venquix Social media advertisements promoting a non-invasive blood glucose monitor have appeared on Facebook leading people to venquix.store website. The products claim to be approved by many organisations including Diabetes Australia and often falsely represent prominent health professionals, for example endocrinologists in Australia (shown in screenshot below). January 2025 – Bikenda Non-Invasive Blood Glucose Meter Fake social media pages are marketing a device called the “Bikenda Non-Invasive Blood Glucose Meter.” It is falsely described as Australian-made and some advertisements claim it is approved by Diabetes Australia. These scams often appear on social media under various accounts or brand names and should be reported and not interacted with.
