Urgent Product Defect Correction: MyLife App – versions 2.0.1, 2.0.2, 2.1.0 22 March 2023 TGA Reference: RC-2023-RN-00217-1ARTG: 296368Sponsor: Ypsomed Australia – [email protected] Users have reported that a recently delivered bolus is not displayed on the Last Value page and is also not displayed in the logbook of the mylife app. If a running bolus on the mylife YpsoPump is ending and communicated to the app at the same time as the app attempts to synchronise with the mylife Cloud account, it is possible that the mylife App fails to log the finished bolus. Consequently, the calculated insulin on board in the mylife App will be too low. With subsequent insulin deliveries, this might lead to an increased risk of hypoglycaemia. Customers are advised to institute the following workaround while awaiting the software update: In the mylife App, go to Settings – Personal Data. Tap “Sign out”. Then tap “Sign in” to log in to their mylife Cloud again. Important: do not select “Keep me logged in”. Until the bug fix release is available, perform the synchronisation manually once a day by tapping the cloud sync button on the home screen. The software update is expected mid-March 2023. The sponsor is expected to dispatch letters to all affected customers within two working days of the agreed date. Please do not contact the sponsor for further information unless you believe that you have the goods under recall and have not received a recall letter. The full notice can be found here.
Blog 18 February 2026 Introducing the new Diabetes Shop: Your diabetes care, made easier We’re thrilled to share something we’ve been working on behind the scenes: your Diabetes Shop has a brand‑new look, designed with you in mind. Come take a look... Continue Reading
Media releases 17 February 2026 Innovative diabetes research grants will prioritise lived experiences and improve lives Innovative research projects that leverage AI technology, reduce diabetes complications, and seek to preserve and restore beta cell function are set for a $2 million investment in 2026 through the Diabetes Australia Research Trust. Continue Reading
News 11 February 2026 Australia Day Honours recognise leaders tackling diabetes across Australia Australians working across diabetes care, endocrinology, vascular medicine and First Nations health have been recognised in the 2026 Australia Day Honours. Continue Reading
